tortoise care & delivery
When purchasing a tortoise it is your responsibility to you understand what care is required.
By checking the terms and condition box you are agreeing that you have read and understood the required care and what equipment is needed for your tortoise.
We use Walkers Euro Transport as our animal courier, they will text or call you Wednesday evening or Thursday morning with a time slot. This is your responsibility to provide us with the correct contact number. If you do not answer or you are not at your chosen address, the courier will return the tortoise to us and you will be charged delivery.
We accept all credit and debit cards over the phone. Once the transaction is complete we delete all records of your payment method. We do not store your credit or debit card details.
While we make every effort to maintain correct prices, they do sometimes fluctuate. Should a product be incorrectly priced on the website and is chosen in your order, we will not process your order and no charge will be taken from your card until we have contacted you.
We will inform you of the revised price and leave it for you to decide whether to continue with your order.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, with packaging, unless there is a manufacturer fault or defect. Your must return the item within 30 days of your purchase. We do not cover return postage costs.
1. Please email email@example.com to request a refund.
2. Mail your returned item to:
Wilton Pet Centre
95-97 Pound Lane/Bowers Gifford
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened.
Merchandise that has been used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
If we have delivered a tortoise and you decide that you do not want it and it has to be returned, you will still have to pay the original delivery charge as well as a £40 collection fee. Please contact us immediately.
PLEASE REMEMBER TO CONTACT US IMMEDIATELY IF THERE IS A PROBLEM AND WE CAN ADVISE THE NEXT APPROPRIATE STEP